FAQ

7. FAQ

We would be happy to email you our latest product brochure and to include you in our annual marketing list. Please INQUIRE to request your brochure by email.

Bahr al Noor items are sold exclusively at selected Boutiques, through luxury and specialty stores. Bahr al Noor products can also be purchased on-line on this site. To find the retail location nearest you or a Bahr al Noor Boutique address in UAE, please visit our Store Locator.

To receive information concerning the sale of Bahr al Noor products, we recommend that you email the Sales Department with complete details of your business at INQUIRE

Bahr al Noor is a multi-faceted business with a specific range of employment opportunities.

We set high standards and recruit employees based on their ability to meet and exceed expectations. We seek out individuals who are not only technically skilled and knowledgeable, but who also enjoy challenges, seek to develop themselves and have excellent interpersonal skills. Bahr al Noor seeks candidates with a high level of education and experience, as well as a strong creative and entrepreneurial spirit. 

To apply for a position or an internship, please fill in the Careers form and if there is an opportunity in which your qualifications meet our needs, we will contact you. We regret that we are unable to respond to all inquiries. 

Please note: We do not accept hard copy resumes (faxed or mailed). All recruiting is managed electronically.

You can find select prices within the product pages of our website. 

Yes, we are continually pursuing new innovations within this range.

Although we are not able to offer you a product brochure at this time, you can experience the collection at www.bahralnoor.com. To find the Boutique nearest you in UAE, please visit our Store Locator.
If you are a Corporate and would like to receive the latest Bahr al Noor Corporate brochure, please fill up the inquire form under the CORPORATE section in this website. Bahr al Noor reserves the right to distribution of its marketing content.

Two collections are presented by Bahr al Noor each year:

To view the latest Collection please visit www.bahralnoor.com or visit your nearest Boutique. To find the Boutique nearest you, please visit our Store Locator.

Slight variations in color may occur due to variations within natural materials and hand crafting of all products.

Bespoke orders offer us the chance to work closely with the client by offering creative solutions to meet their requirements. Because Bahr al Noor has limited and exclusive collections, a minimum order of 50 prayer mats is required for a customized order. The same applies to other products in the Bahr al Noor collections.

Ingeniously crafted at the top left corner of all prayer mats, the pocket offers a practical solution to storing prayer accessories.

To discover how to store or display your prayer mat, we recommend that you look at the Gallery section in this website to fully experience the options. You may want to two-fold it and drape it on a sofa or chair or leave it open in your interior space for the next prayer.

Bahr al Noor recommends a full prayer set to enhance your experience. Pair your prayer mat with accessories designed for your signature prayer mat.

Bahr al Noor Prayer Mats are not suitable for direct use on dust ridden outdoor surfaces, not suitable for use on very wet/ moist surfaces.

It is highly recommended to Hand Wash the Prayer Dress. The right care will ensure a longer life and preserve the quality and beauty of the product. Detailed care instructions are available on the product tags.

Bahr al Noor Prayer Mats are Dry Clean only. The right care will ensure a longer life and preserve the quality and beauty of the product. Detailed care instructions are available on the product tags.

There are two types of Prayer Mats available: Silk & Chamois. Select your Prayer mat based on the look and feel you desire. Bahr al Noor Prayer Mats are available in Chamois (matte) & Silk (sheen) finishes. Chamois is recommended for both men and women, while Silk is recommended for women only.

Because Bahr al Noor has limited and exclusive collections, we have to retire certain designs and products to make room for new creations and collections.

Other products are discontinued for various reasons, such as a change in market demands or Bahr al Noor introducing an updated, enhanced product line that effectively replaces an existing line.

Certain discontinued products may be found in our stores. However, if you have specific questions about a product you can’t locate online, please email us at INQUIRE

Materials are listed on the products pages on this website. If you have an additional inquiry that is not satisfied by this information, please email us at INQUIRE

Bahr al Noor products are designed in our studio in Dubai and carefully handcrafted in our workshops.

Currently no sales tax is applicable under UAE law. In case of a change in this policy, this section will be updated to comply with the UAE law.

Your card will be charged when you CheckOut?

The payment methods that our payment gateway 2Checkout can process are: Visa, MasterCard, Discover, American Express, JCB, Diner’s Club International, PayPal, and Debit Cards. We are sorry, but we do not accept: American Express Gift Cards, Gift Cards, CODs, personal cheques, and or money orders.
For more information please visit https://www.2checkout.com/global-payments#lists
Our payment gateway 2CheckOut does not support transactions being placed from the following countries: Iran, Cuba, North Korea, Sudan, Syria, Crimea.
If you use an international credit card to place an order on bahralnoor.com, you must provide a domestic telephone number, and use your shipping address as your billing address.
Important information: For your security, your billing name and address must match that of the credit card used for payment, except for international credit cards. We reserve the right to cancel any order that does not meet these criteria.

If an item is unavailable at the time of purchase, you will be notified and will not be able to add it to your cart. If an item becomes unavailable while it is in your cart, you will be notified at checkout and will not be charged for it.

Unfortunately, if you did not select the gift option during checkout, we are unable to add a gift message or gift box after your order has been processed.

Each bahralnoor.com prayer mat order is presented in a keepsake gift box. If your item is marked as a gift during checkout, you will also have the option to include a complimentary, personalized gift card with your order.

Accessories purchased on bahralnoor.com within UAE may be returned or exchanged at the Bahralnoor Studio in Dubai within 7 days of the purchase date. All accessories must be in its original condition and accompanied by proof of purchase. Merchandise that has been altered is not returnable.

For bahralnoor.com orders, products may not be returned by mail. Merchandise that has been altered is not returnable either.

Please note, bahralnoor.com orders cannot be exchanged, or returned. Claims for missing or damaged items can be made within 3 working days of receiving the order. Please contact INQUIRE for support.

For international deliveries outside of UAE, additional charges such as customs, tax, or duties will be billed to you. These duties and taxes are invoiced by the shipping carrier to the customer on delivery. Bahr al Noor has no control over these charges and cannot predict what they might be. 

We apologize, but we are unable to allow any shipping address changes once an order is placed.
For more information, please contact us INQUIRE

We apologize, but we are unable to allow changes to credit card information once an order is placed.

Regretfully we are unable to modify or cancel your bahralnoor.com order once placed. We apologize for any inconvenience this may cause you. 

If you suspect that your order has been lost, Please write to us at INQUIRE

To track the status of your bahralnoor.com order, kindly refer to your shipping confirmation email and track your order online by entering the tracking number.

Bahralnoor.com ships to all international destinations worldwide.

Orders are dispatched twice a week on Tuesday & Saturday. Orders placed after 2:00 PM GST on Tuesday & Saturday will be processed and shipped on the next scheduled dispatch, then delivered the days following the ship date.

Orders placed after the designated cut-off times will be processed and shipped on the next scheduled dispatch date. Business days are Saturday-Thursday, excluding UAE National holidays. 

Your Shopping Bag is currently empty